American Eagle Reviews

I bought bras from Aerie. At first I had to return them because they run small, but then I got medium and am pleased. They feel so good on me, look gorgeous, and I got them cheap on clearance. It took only a week to get them and they are awesome. I absolutely love their bra style.

Without fail, each time I reach out to AE for customer support the issue has been dealt with quickly. The support staff is competent and friendly. This has been the store that has given me hope after having so many poor experiences with other stores. Online and in person, I’ve never made a purchase and had any negative experience. This makes me so happy!

Buyer beware: you cannot return international items.

Aerie recently sent me a wrong sized item and when I tried to return or get a refund, and was unable to do so. They use DHL courier services for returns, of which they are no drop offs in my local metro area and I couldn’t schedule a pick up because of aeries system. I tried to contact customer service multiple times on multiple email contacts and they didn’t respond.

Shame, I typically like their stuff but their customer service and fraudulent claims of returning items means I won’t buy from them again.

The site is so slow to load pages. You click on one thing (ex: sports bra) and it brings up a page with shirts. I tried using Chrome instead of Safari. Its no better. I eventually was able to add items to my cart, only to review the cart later and only 1 item was in there. It seems like they are severely lacking in the IT department! Crazy in this day and age.

First time ordering from this company. Was looking for some gifts and a couple items for myself.

Have to say support was awesome when I inquired on a couple items and had questions. Also got the items super quickly even though it was a holiday shipping time. Faster than many items I purchased!

Quality is better than I had thought it might be considering the prices, which was a great surprise. Bought some combos for pajamas as gifts and would purchase again.

Thank YOU for being my best Christmas shopping experience of 2021!

I ordered jeans 7 weeks (19th Nov) ago for Xmas presents. Delivery due 3 days later. It's now the 4th January and nothing has arrived. Worse still I have to deal with eshopworld their delivery partner. I have sent 6 emails to eshopworld and had one response to my first email which said on the 13th Dec they'd contact their delivery partner and get back to me. Well that was a lie and they have ignored evry email since. I have shopped with AE for years but this will be the last time and I would tell others to be very wary as I am far from being the exception

I work in Customer Service so I know the proper things you're to do and how to treat a customer and I have to say This Company goes above and beyond to assure they not only solve your problem,( which mine was a 3rd party company they'd used for shipping) but they are extremely kind in doing so. I've been shopping with this company for not just years but decades, as I started when my kids were teens & they're all grown with families of their own. Whi says you've got to be "Young" to Love American Eagle Clothes! I'll never wear "Mom Jeans etc" AE is the best, even a 53 year old Mom & Grandma can Rock an American Eagle Outfit anytime! 🤣 It'd be great if they used women of my age to model their clothes as well because a great product can look fabulous no matter the age! Stayce 💙

We went to Opry Mills Mall Aerie... we were greeted by Mesha who was so friendly and had such a beautiful energy and vibe. That girl needs a raise.

I had a great customer service experience that I just wanted to share. I asked about a package that took awhile to ship, they refunded not just my money right away but the $5 Real Rewards credit that I had spent on it and gave me a coupon. I shop at this company all the time and this was my only issue with them, which they immediately resolved.

Horrible customer experience with aerie live chat. I made an order on accident as I was changing the address for shipping. I didn’t even select the right Payment method as I was trying to use a gift card and it defaulted to my credit card. I immediately told the agent to cancel my order so I could fix my address and change my payment method and they said they couldn’t do anything about it. Now my order is going to my old address, in a different city, and I am going to have to go through a hazzle trying to get my money back. Aerie needs to improve their customer service. Please look into Talkdesk or something.